Customer Service

Course consisting of 1 scorm, lasting 15 / 20m with consolidation exercises throughout the course, including assessment on the scorm itself.

This course covers

  • The characteristics and impact of good customer service
  • Communication skills – active listening, knowing how to ask questions
  • Tailor the type of customer service
  • Dealing with complaints
  • Core competencies – product knowledge, persistence, other

Learning Outcomes

  • Understand the importance of good customer service
  • Know how to improve the most significant aspects of customer service
  • Know how to understand customer needs
  • Know how to communicate with customers in an appropriate and effective way
  • Knowing how to deal with complaints

40€ per person
SCORM package (ask us a quote)
Blister eligible course

This course includes

Complete content

Access professional content developed by our instructional designers.

Scorm Package

We deliver the scorm package to implement on your platform.

Add your logo

Customize with your brand’s logo and colors. It’s quick and easy.

Pay once

Pay only once, with no annual payments or subscriptions.

Unlimited usage

Create courses for your company and train as many people as you want.

Report results

All course results can be reported on any LMS.

Discover all the courses we have available

Complete the training of your employees with the best online courses.