Course

Customer Service

Course consisting of 1 scorm, lasting 15 / 20m with consolidation exercises throughout the course, including assessment on the scorm itself.

This course covers

  • The characteristics and impact of good customer service
  • Communication skills – active listening, knowing how to ask questions
  • Tailor the type of customer service
  • Dealing with complaints
  • Core competencies – product knowledge, persistence, other

Learning Outcomes

  • Understand the importance of good customer service
  • Know how to improve the most significant aspects of customer service
  • Know how to understand customer needs
  • Know how to communicate with customers in an appropriate and effective way
  • Knowing how to deal with complaints

40€ per person
SCORM package (ask us a quote)
Blister eligible course

This course includes

Complete content

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Scorm Package

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