Course

Conflict Resolution

Course consisting of 1 scorm, lasting 15 / 20m with consolidation exercises throughout the course, including assessment on the scorm itself.

This course covers

  • Common categories and causes for conflicts in the workplace
  • Constructive and destructive conflicts
  • Prevent conflict – warning signs, understand the other party
  • Strategies for dealing with conflict
  • The role of leadership in conflict situations

Learning Outcomes

  • What a conflict is and its cause
  • How to avoid and prevent conflicts
  • How the team manager can create an environment of minimal conflict
  • How to approach and deal with conflict situations

40€ per person
SCORM package (ask us a quote)
Blister eligible course

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